Common questions
Straight answers.
Texas OCCC Registered DealerNo. 2600083100-236666
What if I need this handled right away?
Then tell us that when you call or text and we will work around your schedule instead of ours. We open early, stay late, and come in any day at all, weekend or holiday, for people who are up against a closing, a funeral, a medical bill, or a deadline somebody else set. If the collection is large or should not be moved, we will come to you. Just say the word and it gets handled.
What are your hours? Do I need an appointment?
We are open seven days a week, 7am to 7pm, by appointment only. Yes, an appointment is required. We take one appointment at a time, so you are never kept waiting and you have our full attention. Give us at least one hour of notice so a rep is here and the desk is ready. Every visit is a dedicated hour. Have an estate or a large collection? Call or text us first. We will talk it through with you, whether we come to you or you come to us, before anything gets scheduled.
Do you do loans or pawn?
No. We do not do loans and we do not pawn. We buy and sell metal, and when you sell to us you are paid the same visit.
Where does your price come from?
From the live precious-metals market. Black House buys through accounts with two of the largest precious metals trading desks in the country, so our offers are based on what the market is paying right now, not a number someone wrote down this morning.
Where does the metal you sell come from?
Black House buys through accounts with two of the largest precious metals trading desks in the country. That means the coins and bars we sell come through the same supply chain trusted across the industry, and we can get much more than what is posted on our shop.
I am a dealer. Why sell to you?
Because we can pay on the spot off live market pricing, take large lots, and source current-year coins and bars when you need it. The Collector's Lounge is where we meet dealers and serious collectors.
What should I bring?
Your items and a valid government-issued photo ID. Texas law requires us to record identification for precious metals purchases. You do not need to clean, sort, polish, or organize anything first. Bring it exactly as it is.
Do I have to know what I have?
No. Most people do not, and that is completely normal. Bring it in and we will identify it, test it, and explain what each piece is before we talk about any numbers.
Is testing going to damage my jewelry?
The X-ray test does not mark your piece. If something needs another test to confirm it, we tell you first and you watch it done.
What does it cost to get an evaluation?
Nothing. Evaluation and testing are free, with no obligation to sell. If you do not like the offer, take your items home. There is no fee either way.
How do I get paid, and when?
Same day. Cash for smaller transactions, or a same-day transfer or check for larger ones. You will not be asked to wait on a mailed payment.
Will you buy broken or incomplete jewelry?
Yes, and this is one of the biggest misconceptions we run into. Broken chains, single earrings, bent rings, and settings with the stones missing are all still precious metal and still have real value. Condition matters far less than content.
What if my piece is not stamped or marked?
Not a problem. Unmarked pieces are exactly what the X-ray analyzer is for. We can tell you what a piece actually is regardless of whether anyone ever stamped it.
Can you come to me?
Yes, for larger collections, estates, and situations where moving valuables is not practical or safe. Call to arrange it.
Do you sell to the public?
Yes. Browse our shop to see what is available through our trading desks right now, then call us. We do not take orders online. Every client is set up personally on a first visit to our office, and after that you can order anytime by phone. What you see posted is only part of what we can get, so if you are looking for something particular, ask us.
Should I just mail it to one of those envelope companies?
That is your call, but understand the trade. You are handing your property to somebody who tests and weighs it with nobody watching, then sends you a number you cannot verify. If you turn the offer down, you are asking a stranger to mail your jewelry back. And a padded envelope with gold in it is insured for a few hundred dollars unless you declared the value and paid for it. Here you watch the X-ray and the scale, you hear how the number was built, and you leave with either the money or your jewelry the same day.
Are you registered with the state?
Yes. We are a registered crafted precious metals dealer with the Texas Office of Consumer Credit Commissioner, registration number 2600083100-236666, regulated out of 2601 North Lamar Boulevard in Austin. Our permanent registered location is 18115 County Road 125 in West Friendswood, with a Pearland, Texas 77581 mailing address. Every purchase is written up on a state transaction report with your identification recorded, exactly as Texas law requires. Our scale is also registered with the Texas Department of Agriculture, Weights and Measures Certificate of Registration No. 1009242, and the certificate hangs in our office.
Why can I not buy from your website?
Because bullion prices move every few seconds. An anonymous order placed in the morning and reversed in the afternoon leaves the dealer holding the loss, and that cost gets buried in everybody else’s price. We would rather quote you a live number, lock it when you say yes, and keep the pricing honest for everyone.
If I buy from you, how do I get the metal?
It ships sealed and insured out of a secured depository. You can have it delivered straight to your door, or we can take delivery here at the office and hand it to you in person. Same price either way.
Is there a limit to how much you will buy or sell?
No. Through our trading desk accounts we can price and move seven-figure transactions. Large orders are locked at confirmation and funded by wire.
Do you speak Spanish?
Yes. Se habla español. Toda la atención, la explicación de las pruebas y el papeleo están disponibles en español.
Call us before you sell.
The worst feeling is finding out later that you left money on the table. A phone call costs nothing, and we will tell you honestly whether the trip is worth it.