How it works
Four steps. No surprises.
Most people have never sold precious metals before and are not sure what to expect. Here is exactly how a visit goes.
You call, text, or book online
Tell us roughly what you have. If it is a large collection or an estate, tell us that too, so we can set aside enough time. We will confirm your appointment and give you directions to the Black House.
We look at it together, at the same table
You sit across from us and watch the whole process. Nothing leaves your sight. Nothing goes into a back room.
We test and weigh it in front of you
Every piece goes under our X-ray analyzer, which reads the exact metal content without cutting, filing, or damaging anything. You see the same reading we see, on the screen, as it happens. Then it goes on a certified scale.
We make you an offer and explain it
We show you the live market price for the day, the weight, the purity, and how we arrived at the number. If you accept, you are paid the same day. If you do not, you take your items and go, with no hard feelings and no fee.
Every purchase is written up on a state transaction report with your identification recorded, as Texas law requires.
Why we do it this way
Because the single most common thing we hear is "the last place would not tell me what they were doing." Testing in the open takes a few extra minutes and removes the entire reason to distrust the number. You should never have to take a buyer at their word.
Mail-in buyers
Do not put it in an envelope.
The mail-in gold companies advertise hard and the pitch sounds easy. Print a label, drop it off, wait for a check. What that pitch leaves out is that you give up every bit of control the moment the package leaves your hand.
You never see the test
Somebody weighs and tests your property with nobody watching. Whatever number comes back in the email is the number, and you have no way to check how they got there.
The offer comes after they already have it
By the time you see a price, your jewelry is in another state. Turning it down means asking a stranger to mail your mother's ring back to you.
The insurance is not what you think
A padded envelope with gold in it is covered for a few hundred dollars unless you declared the value and paid for it. Packages do get lost, and the loss is yours.
Drive out here instead. You watch the X-ray, you watch the scale, you hear how the number was built, and you go home with either the money or your jewelry. Same day, either way.
Our office and our equipment
We do not guess. We measure.
X-ray fluorescence analysis
Our preferred method is the XRF analyzer. It reads the elemental makeup of a piece in seconds without harming it, and you watch the percentages come up on screen. Some pieces call for a second check, so we also use other established testing methods when the situation calls for one. Whatever we use, we tell you first and you watch us do it.
Certified precision scales
Legal-for-trade scales, calibrated and checked. Weight is displayed facing you.
Live market pricing
Offers are built from the current spot market on the day you visit, not from a stale chart. We show you the number we are working from.
A real, secure office
Not a folding table at a hotel. Not a parking lot. A permanent, camera-monitored, private office at a fixed address you can look up.
Discretion by default
Appointments are one party at a time. No other customers in the room. Nothing about your visit is discussed outside it.
We can come to you
For large estates, limited mobility, or when moving valuables is not safe or practical, we bring the office to you.
State registration and consumer complaints
This business is registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against this business may contact the Office of Consumer Credit Commissioner through one of the means indicated below: In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No.: (800) 538-1579. Fax No.: (512) 936-7610. E-mail: consumer.complaints@occc.texas.gov. Website: occc.texas.gov.
Need it handled today
If it cannot wait, say the word.
Some things will not keep. A closing, a funeral, a hospital bill, a deadline somebody else set for you. If you are in that spot, call or text and tell us it is urgent. We will open the office for you. Early, late, weekend, holiday, whatever the day is. You do not have to wait for our hours, because for something like this we do not have hours. If the collection is large or it should not be moved, we will come to you. You will not be handed off, put in a queue, or told to call back Monday.
Call us before you sell.
The worst outcome is finding out later that you left money on the table. A phone call costs you nothing, and we will tell you honestly whether it is worth your trip.